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Lost Order Reship Policy change
Due to even stricter customs checks and more products being lost even when products are legal for that country, we are now changing our reship policy to reship only on a “Tracked Insured Service”.
This change brings us into line along with other companies.
Starting immediately, we will now only reship on a Tracked insured service after 5 weeks -1 x Free reship only. If reship is also lost, we will not take any further action.
Lost received orders, Tracked, and tracked insured orders that are recorded as delivered – will not be reshipped – this is down to you and your postal service to resolve. This is normally down to another house member receiving the goods, this is out of our control.
Austria – We not NOT reship any lost orders Even with Tracked Insured! - We recommend untracked, but this is now completely at your risk, legal products are being stropped. This completely out of our control.
Germany – Legal Products only – Please Germany Legal Section – Reships Only on Tracked Insured Service
UK-USA-Canada – Sorry we do not ship to at all.
All other Countries – Tracked insured service only to be covered for 1 x free reship after 5 weeks.
Untracked - Sometimes untracked gets through easier- but then we have the same old arguments that we never sent it if it does not show up, tracked proves we sent it and gives you the customer peace of mind, if you don’t take tracked, we will not entertain we didn’t ship the order, it’s getting old. We have been in business over 10 years, we did not do that by ripping people off.
- All Research Chemical orders are shipped same day Mon -Fri up 3.30pm Once payment clears.
- We ship Research Chemicals from the EU to France, Spain, Germany, Portugal, Italy, Netherlands all over the Globe Please see list of countries below.
- We do not ship to UK or USA
- Please allow 30 days for international orders before contacting us, tracking only tells us your order has arrived it does not give a delivery time for your Research Chems.
- We pride our self's on giving 1st Class Service including Fast Delivery of your Research chemicals and Fast response to any problems.
- A happy customer is a returning customer, we let our reputation speak for its self.
www.highstore.net Fast online Research Chemicals Shop .